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Support Tools

Here at Cables To Go, we offer FREE technical support for all of our products, period. We have 3 ways to help you:

1. DIY Tools

2. Live Chat

Click Here For Live Chat

Ask Cable Guy! Our Live Chat feature allows you to ask questions and receive answers in real time while you are at your computer! It is a quick and convenient way to chat with one of our technical experts without having to stop what you are working on to place a phone call. To help us more effectively help you, please be ready with product number, make and model of any equipment you are connecting, operating system (if applicable), etc. The more info you can provide, the faster we can help!

3. Email Us

Please send us an email! We have several departments ready to solve your problem. Please click on the link below that best describes your situation to get started:

I need help with a computer connectivity product I purchased from you.

I need help with an audio/video or home theater product I purchased from you.

I need help with a product I purchased other than those types listed above.

I need help finding a product or solution, or I have a pre-sales question about a specific product.

Resources

SonicWave™ HDMI Cables

A high quality home theater cable for Blu-ray players, game consoles, HDTV receivers, TV sets, projectors, A/V receivers, and other HDMI-equipped devices, SonicWave brings premium construction and optimal performance to long distance installations. High quality construction features include silver-coated oxygen-free copper (OFC) conductors with nitrogen-injected dielectric, 24-karat gold-plated connectors with silver solder construction, and durable, protective metal connector shells. Two 80% + OFC braids and 100% overlapped foil combine for full shielding against EMI/RFI interference.

Velocity™ HDMI cables

The Velocity HDMI cables deliver a strong combination of performance and value, and are a high performance home theater interconnect for high-definition DVD players, HDTV receivers, TV sets, projectors, a/v receivers, and other HDMI-equipped devices. High quality materials and construction ensure a lifetime of dependable performance. Fully-shielded conductors provide complete immunity to EMI/RFI interference, and 24-karat gold-plated connectors ensure superior signal transfer.

Value Series™ HDMI cables

These quality-made cables deliver a crisp, clear audio/video signal for less. This cable type offers the same baseline performance as the High Speed HDMI cable, plus an additional, dedicated data channel, known as the HDMI Ethernet Channel, for device networking. HDMI Ethernet Channel functionality is only available if both linked devices are HDMI Ethernet Channel-enabled. The cable's construction provides the quality needed for a clean 1080p picture. Gold-plated connectors ensure long-lasting, dependable connections while the PVC jacket adds flexibility and durability. The fully molded connectors provide excellent strain relief.

Pro Series HDMI cables

The new Pro Series commercial grade CL2 and Plenum cables offer true digital performance while meeting the highest standards in building code requirements for in-wall installations. These cables can meet the demands of virtually any commercial installation. Supporting resolutions of 1080p for displays and up to 1920 x 1200 pixels for computers, and with lengths ranging from 6 to 50 feet, the Pro Series is the ideal connectivity solution for A/V equipment used in classrooms or conference rooms. 24k gold-plated connectors prevent metal corrosion, resulting in the optimal signal transfer for the highest picture and sound quality. Shielded 24AWG copper conductors protect against EMI and RFI to ensure uninterrupted performance.

HDMI Cable Line Comparison (PDF)